Relax and CBD, LLC Shipping Guidelines
At checkout, customers are prompted to choose a shipping method for their cart. Shipping costs are dependent on the items in the order and the selected shipping method. The total shipping will automatically compute during checkout prior to the completion of the order. We ask that all customers please allow time for the order to process. This could take up to 1-2 business days.
Generally, to ensure shipping method upgrades can be fulfilled on time, orders must be processed and clear credit authorization by 12:00 p.m. (noon) EST or the order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States. Items will be shipped via the method selected by the customer at time of purchase.
Please email Relax and CBD, LLC Customer Service sales@relaxandcbd.com with any questions.
Product Inventory:
A product’s availability is clearly noted on the Product Detail page as “In Stock” and “Out of Stock”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.
When can you track your order?
Tracking codes are assigned to packages once an order is ready to ship and an automatic email is sent to the customer email address on file. Please check your SPAM folder and/or verify that the email address is correct if you did not receive a notification. However, it may take up to 2 full business days before the package is checked into the delivering carrier’s tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier (FedEx) may not be able to provide any information about your package for up to 2 full business days.
Orders placed on relaxandcbd.com may be delivered by one of several different carriers and shipping methods, although the main carrier is FedEx. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website. Sign in for Your Order History at relaxandcbd.com 24 hours a day. If you signed up for an account, you may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact us via email at sales@relaxandcbd.com.
Next Day and Second Day Shipping
All FedEx next-day orders will be delivered on the next business day after processing (as mentioned above, processing can take 1-2 business days). If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday. Orders placed around the holidays may experience delays.
All FedEx 2-day orders will be delivered in two business days. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.
International Shipping
Relax and CBD, LLC does not currently ship to internationally locations.
